Hello ​@CaroleB,

Thank you for reaching out, and a warm welcome to the Docusign Community! We are absolutely delighted to have you here and can't wait to share our knowledge with you.

I understand that you're client is experiencing issues with email notifications not being received, and you've even tested it yourself without success. I apologize for any workflow delays this may be causing your team. Let's work together to resolve this.

Here are my suggestions:

• First, kindly have recipients (including yourself) check the notification settings for any notifications that may have previously been turned off. Follow the steps in this article to see which notifications to double-check: Manage Docusign email notification preferences
• Email delivery can sometimes get tripped up by spam filters or IT settings. This article explains a few common reasons why messages don’t get through and how to resolve: Why aren’t my signers getting emails?

In the meantime, if recipients need immediate access and have a Docusign account, they can log into their account and access the envelope in their inbox.

I hope you find this helpful. If you believe this response effectively addresses your question, please click Best Answer " to help other users with similar questions and locate it more easily. Let us know if we can help with anything else. Wishing you a smooth rest of your day! 

Regards,

Melanie | Docusign Community Moderator
If this helped, feel free to click "Best Answer"!

Hello ​@CaroleB,

I trust all is well. I'm following up on my previous response. Could you please confirm whether it addressed your question? If it did, can you please mark it as Best Answer " to assist other users with similar inquiries and improve its visibility. Don't hesitate to let us know if you still need further assistance. Thank you!

Sincerely,

Melanie | Docusign Community Moderator
Helpful? Mark it as "Best Answer" to help others too!

The problem is still here. Yahoo email addresses do not receive the envelopes. Not even to a Spam folder. Almost lost a client because of it.