when i click website link i get routed to docusign and see "The document has been suspended and is not currently active. please contact the sender" what if i am the sender

Question

I have a user who is trying to link a DocuSign form to a website for students to use their email to fill out and have parents sign with them but when the link is clicked, we receive "The document has been suspended and is not currently active. please contact the sender" error. Please advise.

Melanie.Panguito · Accepted Answer

Hi ​@ecarnell,Thank you for providing the requested information. As discussed via private message, we identified that the Powerform is inactive and not associated with any Template. The original template associated with the Powerform was possiblyedited, such as the document being replaced while the Powerform is still active, and this caused the issue. Please request the Powerform sender to activate a new Powerform link directly from the Template👉Create a PowerFormI hope you find this helpful. If yes,we would greatly appreciate it ifyoucould give it a like👍and mark it as "Best Answer"✅, to help other community members find trusted answers and follow similar steps.😊Let us know if you have questions— we're here for you!Sincerely,Melanie| Docusign Community ModeratorIf this helped clarify things, feel free to Like👍and click "Best Answer"

Melanie.Panguito · Answer

Hi ​@ecarnell,Welcome to the Docusign Community— we’re happy to have you here and want you to know that we're all about sharing knowledge and supporting each other.It appears this issue likely pertains toPowerform. Is that correct? If yes, can you please send me a private message with the following details so I can begin my research:Is the issue occurring across all devices (phone/personal computer) and browsers?Please provide the URL of the Powerform in question.Please provide the Template ID associated with the Powerform.To find a Template ID, navigate to the Templates tab in the Docusign account, select the template, and then find and click the "Template ID" link. The ID will be displayed and can be copied👉Locate a Template IDIf my understanding is incorrect, feel free to reply with additional context. Ilook forward to your update. Thank you!Regards,Melanie| Docusign Community ModeratorIf this helped clarify things, feel free to Like👍and click "Best Answer"

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