When does the counting of number of envelopessent start?

Question

I have a Personal account with a credit of 5 envelopes per month.

I cannot find when the counting starts of this credit. Is this per the 1st of every month of per de date of the contract for example the 15th of every month?

Jenny.Martin · Answer

Hello ​@EstherK88,Thanks for reaching out here in the Docusign Community—great to have you here!The envelope credit for your Docusign account resets according to your billing cycle. For example, if your billing cycle started on the 15th of the month, your envelope credit will reset on the 15th of each following month.If you need more information about the envelope allowance, you may check this article:FAQ: Docusign Envelope AllowanceI hope you find this helpful.If you believe this response effectively addresses your question, please mark it as “Best Answer”to help other users with similar questionslocate it more easily. Should you require any additional assistance, feel free to reach out. Thank you!Best regards,Jenny |Docusign Community ModeratorIf this helped,like 👍and mark it as “Best Answer” so others can find it,too!

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