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"When an envelope status changes (Connect) (V3)" is creating multiple Connect configurations

Forum|Forum|2 years ago
March 1, 2024
19 replies
1545 views

Hello Community,

I’m using a flow in Power Automate to save documents from completed envelopes to sharepoint and API the detail to another service.

I successfully used "When an envelope status changes (Connect) (V3)" to trigger the flow and provide the needed documents and detail, but every individual run of the flow (one envelope), creates a duplicate of the Docusign Connect configuration. Very soon after, this results in too many requests at a time because every envelope is basically requested a few dozen times.

How would I prevent this from happening? All I did to connect Power Automate’s "When an envelope status changes (Connect) (V3)" is to choose my account, give the flow a name, and choose to listen to completed envelopes, the initial Connect configuration was created automatically.

Best answer by Christopher.Alpizar

Hi,

I hope you all are doing well.

The fix has been fully deployed, are you still encountering the same issue?

Best regards,

Christopher | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Show previous replies

T

Thadl

Conversation Starter

I am encountering the same issue when I’m creating a Power Automate triggering on the DocuSign connector listening for an envelope-completed event. Every time I trigger the flow, another connect configuration is created. This is causing issues because every time the flows runs it’s now using the most recently created connector and the settings aren’t what they should be. I’m utilizing the documents coming back in the response JSON and those settings are not set by default. Therefore, any time a new connection is used it’s not including that in the response, thus failing my power automate.

We experience the same which is sending 15+ notification e-mails to our employees that a document has been signed. For now I deactivated all duplicate connections in Connect and kept 1 active. Now we have to wait till someone signs a document and what will happen.

What was the result for you on this?

L.Martinez

New Voice

How do we connect our accounts to the FLOW-528 and FLOW-303 in the support center?

Tyler Hadl

I have the same question.

L. Martinez

C

Christopher.Alpizar

Docusign Employee

Hello,

Thank you for reaching out here in the DocuSign Community.

When you create a case the Support agent will link your account.

To open a support case with DocuSign, log into the DocuSign Support Center using your credentials. Select your profile image, then click on "Manage Cases" and "New Case". Choose a category and sub-category for your issue, complete the case form, and submit the case. Case statuses include Open, My Action Required, Pending, and Closed. If your case is closed but the issue persists, open a new case and include the case number of the closed case in your comment. How do I open a case in the DocuSign Support Center?

Let us know if you need further assistance with this.

Best regards,

Christopher | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

T

Thadl

Conversation Starter

Hello,

Thank you for reaching out here in the DocuSign Community.

When you create a case the Support agent will link your account.

To open a support case with DocuSign, log into the DocuSign Support Center using your credentials. Select your profile image, then click on "Manage Cases" and "New Case". Choose a category and sub-category for your issue, complete the case form, and submit the case. Case statuses include Open, My Action Required, Pending, and Closed. If your case is closed but the issue persists, open a new case and include the case number of the closed case in your comment. How do I open a case in the DocuSign Support Center?

Let us know if you need further assistance with this.

Best regards,

Christopher | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

So, this is on the support agent to link our case to the proper internal bugs being tracked? Okay, could we know how we get confirmation this has been done?

M

MichaelBruno

Newcomer

Same issue here. We are also saving the file in a fileshare, so we have a workaround where we can check if the file exists before sending an email to the business unit, but this is still pretty annoying. Hopefully we can get an escalation.

C

Christopher.Alpizar

Docusign Employee

Hello,

Thank you for reaching out here in the DocuSign Community.

The Support agent will be able to provide you the confirmation that your account has been link to the bug ticket.

Currently, you can manually delete the multiple DocuSign Connect configurations in DocuSign eSignature Settings. This is a manual workaround until the bug has been fixed and the fix being released into the live systems.

Let us know if you need further assistance with this.

Best regards,

Christopher | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

I

ISPS

New Voice

Hello Christopher,

Do you have any news ? Or maybe a timeline for when this issue will be resolved ?

This bug have a signficant impact on our company process..

Please let us know.

C

Christopher.Alpizar

Docusign Employee

Hello,

Thank you for reaching out here in the DocuSign Community.

Currently, a fix is being deployed, but it may take a few days to be fully deployed, I do not have an exact ETA, however, be aware that if the fix does not work it may roll back, I recommend waiting till the end of the next week if the issue persists please reach out to DocuSign Support.

Let us know if you need further assistance with this.

Best regards,

Christopher | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

C

Christopher.Alpizar

Answer

Docusign Employee

Hi,

I hope you all are doing well.

The fix has been fully deployed, are you still encountering the same issue?

Best regards,

Christopher | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.