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What happens to envelopes when they are sent?

  • February 27, 2024
  • 3 replies
  • 56 views
I
New Voice
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I sent my envelopes out to 2 signers.  I never received a notification from Docusign.  I did not receive an envelope myself, as the sender.  Very confusing.

Best answer by David.Schmitz

@Investor.Kathy As a Sender you get notifications on Recipient “view” and when the envelope is completed. Envelope notifications also include if the envelope was re-assigned or voided (if enabled).  There are other Sender notifications that can be enabled or disabled within your DocuSign user Preferences. Most notifications are set to enabled by default. 

Note: You can track all the envelope progress under Manage > Sent in the DocuSign UI.

    3 replies

    D
    Hero
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    @Investor.Kathy As a Sender you get notifications on Recipient “view” and when the envelope is completed. Envelope notifications also include if the envelope was re-assigned or voided (if enabled).  There are other Sender notifications that can be enabled or disabled within your DocuSign user Preferences. Most notifications are set to enabled by default. 

    Note: You can track all the envelope progress under Manage > Sent in the DocuSign UI.

    I
    New Voice
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    • Investor.KathyNew Voice
    • Author
    • New Voice
    • February 27, 2024

    Okay thanks!  I was expecting an email of some sort.

    D
    C
    Community Moderator
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    Hi @Investor.Kathy,

     

    I hope you are doing well.

     

    I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested or if the information that was provided was useful.

     

    If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

     

    Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

     

    Best regards,

     

    Christopher | DocuSign Community Moderator

    "Select as Best" below if you find the answer a valid solution to your issue.

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