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Emad Radwan
Troubleshooter
Troubleshooter
March 28, 2025
Solved

Webform

  • March 28, 2025
  • 4 replies
  • 87 views

Hello,

How can SMS authentication be applied to a web form?

Best answer by Ma.Cubio

Hello ​@Emad Radwan,
 

I hope you are doing well. 

If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Thank you!


Best regards,
Ma. Cassandra | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

4 replies

Vinicius.Rodrigues
Docusign Employee
Docusign Employee
March 28, 2025

Hi ​@Emad Radwan !

Currently, it’s not possible to add SMS authentication for the first recipient of the webform, precisely because the sender is responsible for providing the cell phone number for SMS authentication, and the idea of ​​the webform is always to be self-service.
However, if you want to apply SMS authentication to the other recipients of the flow, you can simply add this option directly to the template used to create the webform.

 

If you are looking for a way to authenticate your first recipient, you can use the “Initiate Signing Session from email” feature to verify the email address (they will receive the document at the email provided to sign) or you can https://www.docusign.com/intelligent-agreement-management, which allows you to create custom workflows, including the option to authenticate users!

"Select as Best" below if you find my answer is a valid solution to your issue and mark it as resolved.
Ma.CubioCommunity ModeratorAnswer
Community Moderator
April 8, 2025

Hello ​@Emad Radwan,
 

I hope you are doing well. 

If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Thank you!


Best regards,
Ma. Cassandra | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

Emad Radwan
Troubleshooter
Troubleshooter
April 17, 2025

@Ma.Cubio 

Thank you

Community Moderator
April 17, 2025

Hello ​@Emad Radwan,

You are welcome!
Have a great day ahead!

 

Best regards,
Ma. Cassandra | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!