Hello, @JuanitaLG 

Welcome to the DocuSign Community!

If an Administrator of the account shared users’ envelopes with others so the “other user” depending of the permissions given by the Administrator, can Void an envelope that belongs to another user.
 

For example: the Mary Kay envelopes has been shared with Johnny Smith, if the admin gave the on behalf permission to him, Johnny can see the Mary Kay envelopes and take some actions including Void it.
 

I want to highlight this: By default the users’ envelopes are not shared with other, that requires an Admin action and such action is registered in the Audit log of the account.

I hope that helps.

Alexandre

Hi @JuanitaLG,

I hope you are doing well.

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested or if the information that was provided was useful.

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Christopher | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hello,

Thank you very much. I saw this message too late, but it helped me with a new case.

Thanks,

Juanita Lopez