I have problem to get verification code via SMS
I did update my phone
I checked my phone number and it's correct
I checked with my phone connection provider they said my number didn't block any messages and messages not send from the sender (Docusign)
My phone number code Thailand +66
please solve this problem, thank you
Best answer by marco.tanglao
Hello
Thank you for reaching out to the Docusign Community.
I’m sorry to hear that you are having issue to receive SMS from Docusign. We know how important this is and rest assured that we’ll do our best to help.
You may follow the steps provided in the link below and if the issue persists you may create a case so this can be further check.
Why am I not getting Docusign SMS texts?
Open a case in the Docusign Support Center
I hope this helps. Please "Select as Best" below if you find the answer to be useful.
Best regards,
Marco Paulo| Docusign Community Moderator
Hello
Thank you for reaching out to the Docusign Community.
I’m sorry to hear that you are having issue to receive SMS from Docusign. We know how important this is and rest assured that we’ll do our best to help.
You may follow the steps provided in the link below and if the issue persists you may create a case so this can be further check.
Why am I not getting Docusign SMS texts?
Open a case in the Docusign Support Center
I hope this helps. Please "Select as Best" below if you find the answer to be useful.
Best regards,
Marco Paulo| Docusign Community Moderator
Hello
If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.
Best regards,
Marco Paulo | Docusign Community Moderator
Already have an account? Login
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
Back to Docusign.com
