Hello ACOU,

regarding your question  the Docusign Signature Pad option supports Topaz Systems, Inc™ and ePadLink™ ePad- ink™ signature pad devices only.
for your reference  you can read more about it here:
https://support.docusign.com/s/document-item?language=en_US&bundleId=pik1583277475390&topicId=emp1638237872959.html&_LANG=enus

Thank you so much and if you need any help you can raise a support case anytime at https://support.docusign.com 

Hi Mahmoud,

I saw in the following documentation that you mention WACOM-type tablets. Why does this name appear if you are not compatible with this type of equipment ?

https://www.docusign.com/fr-fr/blog/comment-faire-une-signature-electronique?msockid=2bed8f848a3f6e3b38ff9aba8b256f0a

Wacom tablets are mentionned here also, user seem to sign with this kind of tablet :

Morevoer, your link mentions “ The Signature Pad Allowed option”. What does it mean ? Could you please give me more information on it and its price ?

Regards,

Arthur

Hi ​@ACOU,

I hope you are doing well.

I want to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.

Were you able to create a case with Docusign Support?

Best regards,

 Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hello Christopher,

Feel free to create a case with Docusign Support, as long as i can get an answer

Arthur

Hi ​@ACOU,

I apologize for the lateness in the reply, after confirming with our engineers currently, our application only supports Topaz Systems, Inc™ and ePadLink™ ePad- ink™ signature pad devices, more information at Signature Pads.

However,  any feedback that can improve our users’ experience is always welcome. We invite you to share your product suggestions and feature requests on our dedicated ideas page (https://community.docusign.com/ideas), where we can collaborate to shape the future of our product together.

Best regards,

 Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.