Hello,
I need urgent help please. I have been using DocuSign integrated with SharePoint for a year now and all has been fine until now. whenever i try to get a signature through SharePoint to DocuSign it comes up with the following error above. any help would be much appreciated.
Thanks
Alex
Best answer by Jenny.Martin
Hello
Thanks for your reply,
If the issue continues to occur, it would be best to submit a support ticket with our support team. They can investigate and provide further troubleshooting assistance.
👉 How do I contact Docusign Customer Support?
Here if you need us!
Best Regards,
Jenny | Docusign Community Moderator
Hello
I hope you're doing well. Thank you for reaching out to the Docusign Community! I appreciate you bringing your question to this Community.
To possibly resolve this issue, please try to log out of the integration and try again.
Should you require any additional assistance, feel free to reach out. Thank you!
Regards,
Jenny | Docusign Community Moderator
If this helped, feel free to click "Best Answer"!
Hello
I hope you are doing well. I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful. If so, please mark it as the "Best Answer ✅" by clicking “Select as Best” to make it easier for other users to find. Otherwise, let me know and I will gladly help you address the situation as soon as possible.
Regards,
Jenny | Docusign Community Moderator
If this helped, feel free to click "Best Answer"!
“Log out of DocuSign” doesn’t help in my case. When I repeat “Get signatures” and enter my e-mail address to login via SSO, the next screen shows “Something went wrong” again.
Hello
Thanks for your reply,
If the issue continues to occur, it would be best to submit a support ticket with our support team. They can investigate and provide further troubleshooting assistance.
👉 How do I contact Docusign Customer Support?
Here if you need us!
Best Regards,
Jenny | Docusign Community Moderator
Hello
I hope you are doing well. I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful. If so, please mark it as the "Best Answer ✅" by clicking “Select as Best” to make it easier for other users to find. Otherwise, let me know, and I will gladly help you address the situation as soon as possible.
Best Regards,
Jenny | Docusign Community Moderator
Hello DocuSign, thanks for following up.
The users I supported changed their requirements and used a different feature. Please disregard my previous post.
Hello
Thanks for the update.
Should you require any additional assistance, feel free to reach out. Thank you!
Best regards,
Jenny | Docusign Community Moderator
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