User permission issue

​@SandyR Usually this means the user account you are using for authentication does not have use template permissions or failed to authenticate correctly. If that is not the case, please open a case with our Customer Support Team by clicking "Continue" below the eSignature option and logging in with your Docusign credentials.
Regards,
Jerry

Hello ​@SandyR,

I hope you are doing well. I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful. If so, please mark it as the "Best Answer ✅" by clicking “Select as Best” to make it easier for other users to find. Otherwise, let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Jenny | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.