Upload a document in DocuSign it goes through the motions but then the document disappears.

Hello ​@sgand01 

Thank you for reaching out, and welcome to the Docusign Community! We appreciate your question and assure you that we are fully committed to providing you with the best service possible. 

Your issue could be one of the following:

• File is too large or too complex
• File format is causing conversion failure
• Browser/network interrupted the upload

You may try these in order:
1. Reduce the file size

• Compress PDF or re-save it
• If Excel/Word 👉convert to PDF first

2. Rename the file

• Remove all special characters

3. test with a simple file

• Upload a 1-page PDF. If it works, the issue is your original file.

4. Switch environment
Try to use Chrome, incognito, or try another network.

Related article:
File Size Limitations for an Envelope

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Sincerely,

Ma. Cassandra | Docusign Community Moderator
If this helped, feel free to Like👍and click "Best Answer"