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When I go to upload a document in DocuSign it goes through the motions but then the document disappears.
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Upload a document in DocuSign it goes through the motions but then the document disappears.
- Newcomer
Best answer by Ma.Cubio
Hello
Thank you for reaching out, and welcome to the Docusign Community! We appreciate your question and assure you that we are fully committed to providing you with the best service possible.
Your issue could be one of the following:
- File is too large or too complex
- File format is causing conversion failure
- Browser/network interrupted the upload
You may try these in order:
1. Reduce the file size
- Compress PDF or re-save it
- If Excel/Word 👉convert to PDF first
2. Rename the file
- Remove all special characters
3. test with a simple file
- Upload a 1-page PDF. If it works, the issue is your original file.
4. Switch environment
Try to use Chrome, incognito, or try another network.
Related article:
Issues uploading documents: common errors, causes, and solutions
File Size Limitations for an Envelope
If you found the response to be a useful solution to your question, please “like” and mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Thank you!
Sincerely,
Ma. Cassandra | Docusign Community Moderator
If this helped, feel free to Like👍and click "Best Answer"
- Community Moderator
- Answer
Hello
Thank you for reaching out, and welcome to the Docusign Community! We appreciate your question and assure you that we are fully committed to providing you with the best service possible.
Your issue could be one of the following:
- File is too large or too complex
- File format is causing conversion failure
- Browser/network interrupted the upload
You may try these in order:
1. Reduce the file size
- Compress PDF or re-save it
- If Excel/Word 👉convert to PDF first
2. Rename the file
- Remove all special characters
3. test with a simple file
- Upload a 1-page PDF. If it works, the issue is your original file.
4. Switch environment
Try to use Chrome, incognito, or try another network.
Related article:
Issues uploading documents: common errors, causes, and solutions
File Size Limitations for an Envelope
If you found the response to be a useful solution to your question, please “like” and mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Thank you!
Sincerely,
Ma. Cassandra | Docusign Community Moderator
If this helped, feel free to Like👍and click "Best Answer"
- Community Moderator
Hello
How are you? I'm just checking in to see if you still need help. If yes, please reply here with more context, or confirm if the issue has been resolved.
If you run into any problems, we're happy to help with those here. Wishing you a smooth rest of your day!
If you found the response to be a valuable solution to your question, please “like” and mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Thank you!
Sincerely,
Ma. Cassandra | Docusign Community Moderator
If this helped. Feel free to Like👍and click "Best Answer."
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