Upload a document in DocuSign it goes through the motions but then the document disappears.

Question

When I go to upload a document in DocuSign it goes through the motions but then the document disappears.

Ma.Cubio · Accepted Answer

Hello ​@sgand01Thank you for reaching out, and welcome to the Docusign Community! We appreciate your question and assure you that we are fully committed to providing you with the best service possible.Your issue could be one of the following:File is too large or too complexFile format is causing conversion failureBrowser/network interrupted the uploadYou may try these in order:1. Reduce the file sizeCompress PDF or re-save itIf Excel/Word👉convert to PDF first2. Rename the fileRemove all special characters3. test with a simple fileUpload a 1-page PDF. If it works, the issue is your original file.4. Switch environmentTry to use Chrome, incognito, or try another network.Related article:Issues uploading documents: common errors, causes, and solutionsFile Size Limitations for an EnvelopeIf you found the response to be a useful solution to your question, please “like” and mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Thank you!Sincerely,Ma. Cassandra | Docusign Community ModeratorIf this helped, feel free to Like👍and click "Best Answer"

Ma.Cubio · Answer

Hello ​@sgand01How are you? I'm just checking in to see if you still need help. If yes, please reply here with more context, or confirm if the issue has been resolved.If you run into any problems, we're happy to help with those here. Wishing you a smooth rest of your day!If you found the response to be a valuable solution to your question, please “like” and mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Thank you!Sincerely,Ma. Cassandra | Docusign Community ModeratorIf this helped. Feel free to Like👍and click "Best Answer."

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