Updating Payment Source

Question

I’ve been trying to update the payment source info. I have tried to update and pay pal and 3 different cards, and it keeps declining. These cards I use every day and have no issue elsewhere. I cannot seem to open a ticket. I need to speak to a live person. This is a big inconvenience.

Jenny.Martin · Accepted Answer

Hello ​@Mr.E,Thank you for reaching out, and welcome to the Docusign Community! I appreciate you bringing your question to this Community.Rest assured that I will do my best to help you.Try these options to resolve issues when updating payment information.Clear your browser's history and cache/cookies.Try using a different browser or device.Access your account in Incognito Mode.Ensure your browser is updated to the latest version.If these steps did not resolve your issue, you may follow the steps on this link to open a support case and request a phone call:How can I request a phone call from Docusign Support?I hope you find this helpful.If you believe this response effectively addresses your question, please click “Select as Best” to help other users with similar questions, locate it more easily. Should you require any additional assistance, feel free to reach out. Thank you!Best regards,Jenny |Docusign Community Moderator"Select as Best"below if you find the answer a valid solution to your issue.

Jenny.Martin · Answer

Hello ​@Mr.E,How are you? Favor, if the solution provided helped you, cleared things upor pointed you in the right direction, please click Best Answer✅"so others can find it too.Let us know if we can help with anything else.Wishing you a smooth rest of your day!Regards,Jenny |Docusign Community ModeratorIf this helped, feel free to click "Best Answer"!

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