Updated Signature Not Applying in DocuSign – Stuck on Old One- Help!!!!

Question

Hey guys. So, I cannot change my signature on a document I received. I’ve tried clearing cache, changing my signature in my profile, and using different devices, but it keeps forcing my old one. What can I do? Please help!

Hengfeng Ge · Accepted Answer

Please reference this document how toChange Your Signature﻿:https://support.docusign.com/s/document-item?language=en_US&_gl=1*1wbw646*_gcl_au*MTUxNTIzODkwOC4xNzM5OTMxMjg0&bundleId=yca1573855023892&topicId=mrs1573855013078.html&_LANG=enusNote:These restrictions apply to changing signatures:You must have aDocusign account to implement multiple signatures.You can only have one signature per full name.When you adopt a new signature, this action deletes and replaces the previous signature.If you are the only signer, you cannot select a saved signature.If you are a first-time signer, you cannot modify your signature after you initially adopt your signature (as described in theAdopt your signaturearticle).You need register a Docusign account before receive your envelope.FreeLink/甫连信息🌍 DocuSign Partner |Partner Profile🌟 The only DocuSign Partner globally certified as both aCertified eSignature AdministratorandeSignature Technical Consultant🏆 DocuSign 2024 APAC Reseller Growth Partner of the Year💡 Ranked #1 in theOG All Starcategory inDocuSign Community Wrapped 2024📊 DocuSign Community Leaderboard Top 5 contributor🚀 Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries🔗Connect with me on LinkedIn:https://www.linkedin.com/in/gehengfeng/

Jenny.Martin · Answer

Hello ​@blackvioletxx,I hope you are doing well.I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful. If so, please mark it as the "Best Answer✅"by clicking “Select as Best” to make it easier for other users to find. Otherwise, let me know and I will gladly help you address the situation as soon as possible.Best regards,Jenny |Docusign Community Moderator"Select as Best"below if you find the answer a valid solution to your issue.

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