Update or remove middle name in account

There is no support number or email.

Only on higher (more expensive) plans.

This is really bad.

I just signed up, and I'm already thinking about changing, because there's no way to send a contract to a client to sign with the wrong identification. It's very frustrating.

After I signed up, I was contacted by an "Account Manager" wanting to sell a higher plan. I told him about the problem, he said he would check, but so far he hasn't responded. Maybe you can try that too.

Honestly, I don’t think I’ve ever come across a company without even an email? We love the app otherwise, it’s just a real shame there’s no one to talk to.

Thanks for that suggestion, Jonas - I will suggest that to the team but we’re a non profit so that might not be an option… Hope your account manager helps.

Michael, do you have any further input on this? Would really, really appreciate your help.

Thank you

​@Jonas Rotilli 

I looked up your email address in our internal system and I can see that the middle name is set to “O”. I am not able to see, when and by whom this middle name was set, but the support should be able to remove it.

This Docusign Support article explains how you can open a case with Docusign Support.

You probably already tried to change it to a name, like “upCampo XXX Software”, then waiting for a few minutes and changing it back to “upCampo Software” to see, if it removes the middle name? It can be done either via the “Manager preferences” or “Admin” → “Users” and editing the user details.

Omg!!! I figured it out!!! Yes you’re right Michael, if you click on the “admin” tab at the top and then go to the “users” selection on the left hand side, you can click on your name and edit it from there :)

I am facing same problem with middle name and I cant see the user section in admin tab.
Could someone help with that?

Hello ​@AnnaZ,
 

How are you? I'm checking in to see if you still need assistance. If yes, kindly reply here with more context or confirm if the issue has been resolved. 

If you run into any problems, we're happy to help with those here. Wishing you a smooth rest of your day!

Ma. Cassandra | Docusign Community Moderator
Mark as “Best Answer” if this helped clarify things.

Hi ​@AG86  — thanks for raising this.

 To change your username through Admin > Users > Actions, Edit. Please try changing it from your Profile instead. You can find the instructions here: Change Your Name.

You can also perform the troubleshooting below:

• Check if the browser needs to be updated.
• Log out and Log back into the account.
• Clear history and cache/cookies and set it to "All time."
• Try a different browser(s).
• Try to use Incognito. 
• Different Internet network such as on a mobile device using data with Wi-Fi disabled.
• Try a different device.
• Enable/disable VPN if applicable.

If the issue persists, it's best to open a support case so a Technical expert can take a closer look at the error message. Regarding the issue of creating a case, please provide more details. You can refer to this comprehensive guide:: How can I request a phone call from Docusign Support? For users on a paid plan, there is an alternative method to create a case without logging into your account by utilizing the section at the bottom of the page: https://support.docusign.com/s/contactSupport?language=en_US&rsc_301

Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some of the options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Let us know if you need further assistance with this. Thank you!

Ma. Cassandra | Docusign Community Moderator
Mark as “Best Answer” if this helped clarify things.

Hiya, I apologise - I actually figured it out myself and posted it above, but am not sure how to mark it? it was this one:

Omg!!! I figured it out!!! Yes you’re right Michael, if you click on the “admin” tab at the top and then go to the “users” selection on the left hand side, you can click on your name and edit it from there :)

Hello ​@AnnaZ,

If you want to tag your response as the best answer, you simply click “Best answer” below your response.
We are glad things are working now on your end. If anything else comes up or you hit another roadblock, don’t hesitate to reach out here in the Community.

Wishing you a smooth rest of your day!

Best regards,

Ma. Cassandra | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue