Hello ​@RobinDH 

Welcome to the DocuSign Community!

This is a generic web server error, typically generated by a security or proxy service when a request is blocked or fails to complete.

What you can do:

1. Refresh the page or try again after a few minutes.

2. Clear your browser cache and cookies, then retry.

3. Try accessing the page from a different browser or network

Meanwhile can you tell me:

1. Are you using some sort of API?
2. Do the other signers get the same result?
3. does this happen to this document only or do other documents show the error?

Thanks!

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Hi ​@RobinDH — thanks for raising this.

How are you? I'm checking in to see if you still need assistance. If yes, kindly reply here with more context or confirm if the issue has been resolved. 

If you run into any problems, we're happy to help with those here. Wishing you a smooth rest of your day!

Ma. Cassandra | Docusign Community Moderator
Mark as “Best Answer” if this helped clarify things.