Unable to view or download a completed document - error message

Question

I have initiated a docusign and all parties have since signed.
When I want to download the document, I get a meaningless error message and am unable to download the document.

What can I do?

Error message says:

An error occurred while processing your request.

Reference #221.5ec41102.1747733032.9012F97

Pawan Gangwani · Accepted Answer

Hello ​@RobinDHWelcome to the DocuSign Community!This is a generic web server error, typically generated by a security or proxy servicewhen a request is blocked or fails to complete.What you can do:Refresh the page or try again after a few minutes.Clear your browser cache and cookies, then retry.Try accessing the page from a different browser or networkMeanwhile can you tell me:Are you using some sort of API?Do the other signers get the same result?does this happen to this document only or do other documents show the error?Thanks!👪 DocuSign Community LeaderboardTop 5contributor💹 Ranked #3 in theReply Royaltycategory inDocuSign Community Wrapped 2024🤝Let’s LinkedIn and roll:Pawan Gangwani - EY | LinkedIn

Ma.Cubio · Answer

Hi ​@RobinDH— thanks for raising this.How are you? I'm checking in to see if you still needassistance. If yes, kindlyreply here with more context or confirm if the issue has been resolved.If you run into any problems, we're happy to help with those here. Wishing you a smooth rest of your day!Ma. Cassandra | Docusign Community ModeratorMark as “Best Answer” if this helped clarify things.

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