I signed a document using a DocuSign link provided to me and then I logged into my DocuSign account to view the completed document which was there. But when I attempt to view or download the document I’m met with this:
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{"errorCode":"RECIPIENT_AUTHENTICATION_REQUIRED","message":"Recipient has not passed authentication steps."}If I’m already logged into the account why is it not letting me see it? And why isn’t it not walking me through what other authentication steps are required?
+8Hello
Thank you for reaching out here in the Docusign Community. Welcome to the Docusign Community and thank you for posting your concerns!
I apologize for the delayed response and the inconvenience this issue has caused you. Rest assured, I will assist you in resolving this.
Can you please provide the envelope ID of the document you are trying to open from your account?
Kindly follow the steps from this link on how to get the envelope ID.
How do I find an Envelope ID as a recipient/signer?
Looking forward to your response.
Best regards,
Rodolfo | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
+8Hello
I hope you are doing well.
Just checking to see if you are able to provide the information that we previously requested?
If so, please do so in a reply to this question so that I can further assist you with your issue.
Best regards,
Marco Paulo | Docusign Community Moderator
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