I have the DocuSign extension for both Chrome and Edge. However, when I log into DocuSign, I do not have the field/prompt/"Start" button to upload a document. How do I fix this? It seems i dont have access to upload documents can you please check on priority basis?
Hi
There are a few common reasons you might not see the option to send:
- Your user permissions might not include sending rights. (If that’s the case, your Docusign admin can update them.)
- You may be logged into the wrong account—double check the email address and login.
- Some accounts only allow sending via templates. If so, your admin can clarify your setup.
If you’re still unsure, just let us know what you're seeing. We’ll help troubleshoot.
—
Ma. Cassandra | Docusign Community Moderator
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Hello
I hope you are doing well.
I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful.
Let me know, and I will gladly help you address the situation as soon as possible.
Ma. Cassandra | Docusign Community Moderator
Mark as “Best Answer” if this helped clarify things.
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