Unable to upload and sign my own documents after free trial expiration

Question

Hello,I have an existing DocuSign account, and my free trial has recently expired. I can still log in to my account, but when I upload my own PDF document to sign it myself, I receive a message that my free trial has expired and I am prompted to purchase a subscription.My understanding is that DocuSign supports uploading and signing your own documents. I would therefore like to clarify whether this functionality is available on a free plan and, if so, how I can access it using my existing account.I am trying to contact Support, but the Chat with us button does not respond. The callback and email options are disabled for my account. Could a DocuSign representative please help me understand whether I can switch my existing account to a free plan that meets my signing needs?

Noralynn.Niduaza · Answer

Hi ​@N23,Thank you for sharing your concern with the Docusign Community. I understand that you would like to continue uploading and signing your own documents without purchasing a subscription. We apologize for any inconvenience this may have caused, and I’ll be glad to help.Once your free trial expires, access to paid features may be restricted. Docusign offers a Free plan, but its available features and usage limits may differ from those included in the trial. For more information, feel free to check this article:Docusign eSignature Free Trial FAQsThe free account is primarily for recipients to sign documents sent by others and store completed agreements.To continue signing documents, you may check whether you can switch to a free plan through your existing account. Any account change requests or billing inquiries should be directed to our Support team, as the Community space focuses on general guidance.If you have trouble with the chat option, kindly try accessing the Docusign Support page via Incognito or a private window;also try using your mobile browser. Try clicking the “Chat with us” option without logging in to the account.We appreciate your understanding and patience.Best regards,Noralynn | Docusign Community ModeratorIf this helped. Feel free to Like👍and click "Best Answer."

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