UNABLE TO TALK TO SOMEONE, UNABLE TO OPEN A CASE, UNABLE TO DO ANYTHING AND IT'S BEEN MORE THAN 10 DAYS WITH THE ACCOUNT

I NEED A CALL BACK. 

Hello ​@Victoria P.,

Thank you for reaching out, and welcome to the Docusign Community! We are glad to have you here and can't wait to help share as much knowledge as possible.

I am sorry to hear about the issue with case creation, and I understand that this is causing some delays with the support you need with your Powerform. Rest assured, I will make every effort to assist you.

May you please perform the troubleshooting below and test again, creating a case:

• Check if the browser needs to be updated.
• Log out and Log back into the account.
• Clear history and cache/cookies and set it to "All time."
• Try a different browser(s).
• Try to use Incognito. 
• Different Internet network such as on a mobile device using data with Wi-Fi disabled.
• Try a different device.
• Enable/disable VPN if applicable.

When the error message no longer appears, please follow this guide for requesting a call from Support: How can I request a phone call from Docusign Support?

Regarding the issue requiring you to have a signer or add someone's email, kindly confirm if this is from the Template or Powerform? The Template only requires having a Recipient Role. Please see the video: Docusign eSignature: How to Create a Template - YouTube

Here's a video on how to create a PowerForm using your Template: Docusign eSignature: How to Create a PowerForm

Helpful Article: Create a PowerForm

I hope this is helpful to you. If you consider the response above useful, please click “Select as Best” to mark it as the “Best Answer ✅.” This will assist other users with similar questions in finding it more easily. Let us know if you need further assistance with this. Thank you!

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Thank you for reaching out.

I have now created the case, I am still having issues with creating the PowerForm, when selecting my template it gives me an error with no specifications, so I don’t know what’s wrong. I have already requested my call. Waiting now… 

Mr. Daryl emailed me saying that he apologizes for missing my call because he “wasn’t able to connect” but now, it’s been two days and he hasn’t replied back, and I am still UNABLE TO DO ANYTHING with an account worth almost 400 dollars. I am so disappointed by the customer service quality in this company. I need SOMEONE TO GET IN CONTACT WITH ME. 

Mr Daryl, sents me an email saying “To create a PowerForm in DocuSign, you need PowerForm Administrator permissions and a DocuSign template” then he proceeds to tell me “You can then create a PowerForm from the template by navigating to the Templates page, finding the desired template, selecting" Use > Create PowerForm ", and following the steps to customize the PowerForm.”

Don't you think Mr. Daryl that you forgot to tell me HOW DO I GET POWERFORM ADMINISTRATOR PERMISSIONS? I upgraded to have access to PowerForms SINCE DAY 1, and I am also the owner of the account SINCE CREATION, TO WHOM should I ask for permission? TO OUR HEAVENLY FATHER? 

SINCE DAY 1 I HAVE ALSO CREATED MY DOCUSIGN TEMPLATE, BUT EVERY TIME I TRY USING IT, YOUR SYSTEM TELLS ME WITHOUT GIVING A REASON THAT I CANNOT USE IT. IT SHOULD TELL ME AT LEAST WHY?! SO I CAN FIX WHATEVER NEEDS TO BE FIXED. 

CAN SOMEONE HELP ME OUT HERE?! 
 

Hello ​@Victoria P.,

Thank you for getting back to me. I understand the frustration of dealing with unresolved issues. Upon reviewing the error message, it seems that a backend setting might be the cause. Could you kindly share your case number with me via a private message so I can escalate this to our expert?

I'll be on the lookout for your response. 

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.