Hello ​@MikeMcCarry,

Thank you for reaching out, and welcome to the Docusign Community! We appreciate your question and assure you that we are fully committed to providing you with the best service possible. 
I’m sorry that you’re having issue signing an envelope due to the screen just flashes. Let me do my best to provide you a resolution to have this issue resolved.

What we recommend is for you to do the basic troubleshooting steps that most of the time resolves issue like this.
 

To clear the cache and cookies in your browser, follow the instructions based on your specific browser:

Desktop browsers:

Chrome:
Click on the three-dot menu icon in the top-right corner.
Go to "More tools" and select "Clear browsing data".
Choose the time range and select "Cookies and other site data" and "Cached images and files."
Click on "Clear data."

Firefox:
Click on the three-line menu icon in the top-right corner.
Go to "Options" and select "Privacy & Security" from the left sidebar.
Scroll to the "Cookies and Site Data" section and click "Clear Data".
Check the boxes for "Cookies and Site Data" and "Cached Web Content".
Click on "Clear".

If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Thank you!

Best regards,

Ma. Cassandra | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue

Hello ​@Ma.Cubio,

Thank you for the reply.  It turns out the issue was an internal issue with our webproxy, this has since been corrected.

Thank you  

Hello ​@MikeMcCarry,

I got it. Thank you for informing us. I just wanted to confirm if you still need additional assistance so I can help you?
 

If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Thank you!

Best regards,

Ma. Cassandra | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue

Hi,

If I may be included, we're experiencing a similar issue. The difference is that once we select to sign the document, we can’t access the website. I’ve followed the suggested steps above (like clearing the cache), but I still can’t access the site to e-sign. Any suggestions or help would be appreciated.

Hello ​@kamalk 
Thank you for bringing this to our attention. I have a few questions. 

• Have you tried to use a different browser or on a different device?
• Are you using the link sent by the sender or through your docusign account?
• If the above won't work, please send a screenshot of any error you’re getting. 

Note: Please ensure that any Personally Identifiable Information is concealed in the screenshot/attachment reply, as this is a public forum.
 

Best regards,

Ma. Cassandra | Docusign Community Moderator

Hello ​@kamalk 

How are you? I'm checking in to see if you still need assistance. If yes, kindly reply here with more context or confirm if the issue has been resolved. 

If you run into any problems, we're happy to help with those here. Wishing you a smooth rest of your day!

Ma. Cassandra | Docusign Community Moderator
Mark as “Best Answer” if this helped clarify things.