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Unable to sign document using MacOS 27.0.1

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User is unable to sign document (envelope id 8*******-****-****-****-*********ced) using MacOS 27.01.
The platform does not identify the presence of the software and displays "Software Docusign PKI not installed".
Configuration:
A1 Certificate;
Docusign PKI up to date (10/21/2026);
Google Chrome Browser v. 156.0.8078.48;
Chrome Docusign PKI Extension 26.3.2.0.

Also tested:
Firefox Browser 158.0.1
Firefox Docusign PKI Extension 24.2.1.0

J

Jenny.Martin

Community Moderator

Hello @Mauricio Faccini,

Welcome to the Docusign Community! Thank you for providing your system configuration.

For reference, please refer to the following articles for information on system requirements and guidelines for signing with your digital certificate:

Sign Documents With Signer-Held Digital Certificates

System Requirements for Signing

I hope this helps! If there’s anything else, please feel free to let us know.

Best regards,

Jenny | Docusign Community Moderator

If this helped. Feel free to Like👍and click "Best Answer."

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M

Mauricio Faccini

Author

New Voice

Checked. All fine with compatibility, supported configurations and versions.

It seems that the browser extension not “talking” with installed pki.

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J

Jenny.Martin

Community Moderator

Hello @Mauricio Faccini,

Thanks for getting back. Since everything seems compatible, but still the issue persists, it would be best to reach out to our Support team for further investigation.

👉 Contact Docusign Support | Submit a Help Request

We appreciate your patience and understanding.

Best regards,

Jenny | Docusign Community Moderator

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M

Mauricio Faccini

Author

New Voice

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