Hello,
The sender stated that they have sent us the envelopes four times but we are unable to receive them.
We have checked the spam folder but no luck.
We have the envelope IDs but couldn’t find a way to contact Support to get assistance on how to access them.
Any advice is greatly appreciated.
Hello
Thanks for reaching out here in the Docusign Community—great to have you here. We’re sorry to hear that you are having this issue.
If you're listed as a sender or recipient, you can also try accessing the envelope directly using this URL format: https://apps.docusign.com/send/documents/details/eENVELOPE_ID]
Just replace ENVELOPE_ID] with the actual ID and paste it into your browser. This should take you straight to the envelope details.
If you are still unable to receive notifications about the envelope, please refer to this article for further steps: 
Why am I not getting Docusign email notifications?
I hope you find this helpful. If you believe this response effectively addresses your question, can you please mark it as Best Answer 
to help other users with similar questions and locate it more easily? Should you require any additional assistance, feel free to reach out. Thank you!
Best regards,
Jenny | Docusign Community Moderator
If this helped, feel free to like 
and click "Best Answer"!
Already have an account? Login
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
Back to Docusign.com