Unable to receive Docusign from sender four times

Hello ​@ctrunghuynh,

Thanks for reaching out here in the Docusign Community—great to have you here. We’re sorry to hear that you are having this issue.

If you're listed as a sender or recipient, you can also try accessing the envelope directly using this URL format: https://apps.docusign.com/send/documents/details/[ENVELOPE_ID]

Just replace [ENVELOPE_ID] with the actual ID and paste it into your browser. This should take you straight to the envelope details.

If you are still unable to receive notifications about the envelope, please refer to this article for further steps: 👉 Why am I not getting Docusign email notifications?

I hope you find this helpful. If you believe this response effectively addresses your question, can you please mark it as Best Answer ✅to help other users with similar questions and locate it more easily? Should you require any additional assistance, feel free to reach out. Thank you!

Best regards,

Jenny | Docusign Community Moderator

If this helped, feel free to like 👍and click "Best Answer"!

Hello ​@ctrunghuynh,

I hope you're doing well. I'm following up on the above solution provided. Could you please confirm whether it addresses your question? If it did, can you please mark it as Best Answer ✅" to assist other users with similar inquiries and improve its visibility. Let us know if we can help with anything else. Wishing you a smooth rest of your day! 

Regards,

Jenny | Docusign Community Moderator

If this helped, feel free to click "Best Answer"!