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Unable to read name and date fields once the document has been signed.

Forum|Forum|2 years ago
April 22, 2024
19 replies
394 views

The name and date fields look fine when I add them to my document, but once they have been filled in and the document has been signed they are unreadable, it is almost like the fields are too small but i can’t see anyway to make them bigger. Has anyone had any experience with this?

eSignature

Best answer by Christopher.Alpizar

Hi @MarcelF,

Thank you for reaching out here, we want to welcome you to the Docusign Community, I appreciate you bringing your question to this Community.

I apologize for any inconvenience that this might cause you, we are committed to providing you with the best service possible. Thank you for bringing this matter to our attention, I understand that your are unable to read name and date fields once the document has been signed.

When you created your template in DocuSign, did you upload a PDF document that included form fields? It seems that you might have multiple tags on top of your Date-signed and Name fields.

Is this happening to all of the envelopes that being created by the same file?

Are you the only user that is affected by this on your account?

Have you tried the below troubleshooting:

Clear cache/cookies
Try a different browser(s)
Try an Incognito window
Try a different device
Try a different Internet network, such as on a mobile device using data with Wi-Fi disabled.
Try using VPN, or if on one already, disconnect from VPN and try again
Please try the Alternative Signing Method

Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Show previous replies

Justin Jiang

Established Contributor

Yes, try in multiple places for testing

Welcome to the DocuSign Community and University! Your feedback is immensely appreciated. If this answer resolves your issue, please feel free to give it a Like and mark it as the "Best Answer". This helps others in the community find the information they need. Visit us at http://dsucustomers.docusign.com for more resources and support.

C

Cheryl Martin

Author

New Voice

I completely redesigned the signature section of the document, as I thought I might have the fields too close together, but it didn’t change anything. The signature field use to do the same thing, until I started to increase the size of the field, which corrected the problem, but I can seem to make the name and date fields bigger.

JohnSantos

Guru

@Cheryl Martin - The Date Signed and name fields can be adjusted with the font size. If you select either field and find the formatting options on the right side.

Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.

C

Cheryl Martin

Author

New Voice

Ok thanks, I will try this.

C

Christopher.Alpizar

Docusign Employee

Hi @Cheryl Martin,

I hope you are doing well.

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested or if the information that was provided was useful.

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

M

MarcelF

New Voice

Hi together

I do have the same problem, the date fields are unreadable. I do have this problem for quite some time on various documents. Independent with which PDF viewer I open a signed document. In the preview (before signing) everything looks good.

Best regards

Marcel

M

MarcelF

New Voice

@Christopher.Alpizar

Hi again

Here is another example which looked better than the previous one:

Best regards

Marcel

C

Christopher.Alpizar

Answer

Docusign Employee

Hi @MarcelF,

Thank you for reaching out here, we want to welcome you to the Docusign Community, I appreciate you bringing your question to this Community.

I apologize for any inconvenience that this might cause you, we are committed to providing you with the best service possible. Thank you for bringing this matter to our attention, I understand that your are unable to read name and date fields once the document has been signed.

When you created your template in DocuSign, did you upload a PDF document that included form fields? It seems that you might have multiple tags on top of your Date-signed and Name fields.

Is this happening to all of the envelopes that being created by the same file?

Are you the only user that is affected by this on your account?

Have you tried the below troubleshooting:

Clear cache/cookies
Try a different browser(s)
Try an Incognito window
Try a different device
Try a different Internet network, such as on a mobile device using data with Wi-Fi disabled.
Try using VPN, or if on one already, disconnect from VPN and try again
Please try the Alternative Signing Method

Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

M

MarcelF

New Voice

Hi @Christopher.Alpizar
Thank you for your reply. The problem did not reoccur anymore, it’s unclear why this happened, but somehow, it seems to be fixed.

Kind regards
Marcel

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