Hi ​@kamalk,

Thanks for reaching out to the Docusign Community, a place where our amazing members and Moderators are always ready to share their knowledge and assist you.

We're sorry about the challenges you experienced while attempting to sign documents. We understand how frustrating it can be when things do not work as expected, and we're here to help.

We have a few questions:

• Since you mentioned you tried clearing the browser's cache, how about using incognito mode or a different device?
• Can you please provide us with a screenshot of the error message? (Please remove any Personal Identifiable Information, as this forum is public)
• Can you please provide us with a detailed step-by-step description of how you are signing the document? Are you signing directly from the Docusign account, from the "Review document" email notifications, or through an integration? Have you tried signing in using the alternative method of signing in via security code?  Use a Security Code to access Docusign documents

We look forward to your update. Thank you!

Melanie | Docusign Community Moderator
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Hi there ​@kamalk,

How are you? Just checking to see if you are able to provide the information that I previously requested. If so, please do so in a reply to this question so that I can further assist you with your issue.

Sincerely,

Melanie | Docusign Community Moderator
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