Unable to create the envelope error

Question

When I try and create an envelope by clicking the Use button on any of my templates I get an error that says “Unable to create the envelope”. This just started happening and I can’t figure out why. Any help with this would be appreciated.

Ma.Cubio · Answer

Hello ​@slindellWelcome to the Docusign Community! I'm sorry to hear about your experience, and I appreciate you sharing it.I completely understand that you would like to create an envelope, and it still won’t work even after you perform basic troubleshooting steps. Rest assured, I’m here to help.I have a few questions below.Is this the first time you encountered this issue?Have you made any changes to your account, like a plan change from atrial to a paid plan?Is your email same as your email associated to your Docusign account?Best regards,Ma. Cassandra |Docusign Community Moderator"Select as Best"below if you find the answer a valid solution to your issue

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