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When I try and create an envelope by clicking the Use button on any of my templates I get an error that says “Unable to create the envelope”. This just started happening and I can’t figure out why. Any help with this would be appreciated.
- Community Moderator
Hello
Welcome to the Docusign Community! I'm sorry to hear about your experience, and I appreciate you sharing it.
I completely understand that you would like to create an envelope, and it still won’t work even after you perform basic troubleshooting steps. Rest assured, I’m here to help.
I have a few questions below.
- Is this the first time you encountered this issue?
- Have you made any changes to your account, like a plan change from a trial to a paid plan?
- Is your email same as your email associated to your Docusign account?
Best regards,
Ma. Cassandra | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue
- Community Moderator
Hi
How are you? I'm checking in to see if you still need assistance. If yes, kindly reply here with more context or confirm if the issue has been resolved.
If you run into any problems, we're happy to help with those here. Wishing you a smooth rest of your day!
Ma. Cassandra | Docusign Community Moderator
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