“Unable to create the envelope.”
I’ve tried everything. I’ve cleared my cache, tried multiple browsers, I’ve even duplicated the templates, changed my password, tried to create a new template (even blank), but the thing is, I can’t even ‘create’ a new template. I get the same error “Unable to create the envelope.”
I’m completely stuck, and i’ve got clients waiting!
Hello
Welcome to the Docusign Community! I'm sorry to hear about your experience, and I appreciate you sharing it.
I completely understand that you would like to create an envelope, and it still won’t work even after you perform basic troubleshooting steps. Rest assured, I’m here to help.
I have a few questions below.
I understand the urgency of this matter to be resolved as soon as possible for you. You can create a support case and have a Zoom session with the expert.
Best regards,
Ma. Cassandra | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue
Hello
I hope you are doing well.
I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful.
Let me know, and I will gladly help you address the situation as soon as possible.
Ma. Cassandra | Docusign Community Moderator
Mark as “Best Answer” if this helped clarify things.
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