Hi @ObsidianExcellence_Yolanda,

Welcome to the DocuSign Community!

We are glad to have you here and can't wait to help share as much knowledge as possible.

I am sorry to hear that your client hasn’t been able to manage their account’s branding setup, but I will help you solve the issue.

Based on your description of this account’s configuration, it seems like it was setup without access to Branding.

This feature is included with the Standard Pro plan, or above. But access to the Part 11 module is only available to enterprise level accounts.

If the account in question should have Branding enabled, as per its contract, DocuSign Support can assist in enabling it in the back end.

To do so, please create a new support case, by filling out the form provided below:

https://support.docusign.com/en/contactSupport 

Feel free to let us know if you need further assistance with this. 

Thank you for using DocuSign, we hope you have a wonderful rest of your day! 

Best regards,

Alejandro R. | DocuSign Community Moderator  

Please click "Best Answer" below if you find my reply to be a valid solution to your issue!

Hi @ObsidianExcellence_Yolanda,

I hope you are doing well.

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested? 

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,   

Alejandro R. | Docusign Community Moderator   

"Select as Best" below if you find the answer a valid solution to your issue!