Back to Docusign.com
Hi there. A difficult one I believe….
I have a customer who has 2 email domains. One is user in docusign and the other one isn’t.
The issue is that senders are sending the envelopes sometimes to the docusign users some times to the other email. The issue is that the recipient of those envelopes, lose track of the ones that are send to his non docusign user email.
Is there a way they can solve this? The client was asking if it was possible to restrict in the email box in docusign platform to edit to certain emails. I said that’s not possible. I also suggested to provide internal communication to tell the senders which email domain they need to use however there is inconsistency because some docusign users have one domain and some others the other one.
Any other suggestions someone may think?
Many thanks in advance