Troubleshooting Delivery of Email from Docusign

Question

I’ve been task to troubleshoot why DocuSign emails are not being delivered properly or sometime not at all. I’ve recognized some ‘sender’ using DocuSign are on a RBL and I can understand why my email security tool is blocking it.

My recent issue is with a simple test. I logged onto my limited DocuSign account to send an document (very simple document from MS Word). Upon tracking it, it failed to be delivered. When I look more into it, it stated the ‘FROM’ address and Remote Server name was 48ac67@prd-bd-p8tzly.emaillisttracking.com via my email security tool (Mimecast).

Why is this occurring when I’ve send a document to be signed, directly from the DocuSign site itself?

Melanie.Panguito · Answer

Hi ​@RWebster,Welcome to the Docusign Community — we're glad you're here, and happy to share our knowledge!We're sorry to hear about the email delivery issue.Can you please send me a private message with sample envelope IDs so wecan take a closer look? Here's how to get that👉Find your Envelope IDI look forward to your update. Here if you need us!Sincerely,Melanie| Docusign Community ModeratorIf this helped, feel free to Like👍and click "Best Answer"

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