Transferred Envelopes Missing in recipients drafts

Question

Hello, I am a DocuSign administrator and I have the ability to transfer draft envelopes of mine to other users within the same account. I went and transferred 30+ of my drafts to another user within my account a couple hours ago and they can not see it. I transferred over a single draft envelope and they saw it within minutes. I looked in my deleted and its not there and i looked in their deleted and its not there. Is this a timing issue where it takes time to transfer ownership? If not can this be recovered? It took a couple days to make these drafts and do not want to delay this project by remaking envelopes.

Best answer by Alexandre.Augusto

Hello, @john.conigliaro

I’d suggest to you and your colleague, this:

Logout from your accounts
Open an incognito window
Login again
Try to see if the envelopes were transferred

Try another browser too.

Let us to know.

If this solves your issue, let your Like here.

Best,

Alexandre

Alexandre.Augusto · Accepted Answer

Hello, ​@john.conigliaroI’d suggest to you and your colleague, this:Logout from your accountsOpen an incognito windowLogin againTry to see if the envelopes were transferredTry another browser too.Let us to know.If this solves your issue, let your Like here.Best,Alexandre