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This document is for demonstration purpose only.

Forum|Forum|2 years ago
May 13, 2024
12 replies
1253 views

I created a Powerform and is seems to be working but myself and the signers keep getting an email with

Subject: ***Test Document***Reminder: Please DocuSign: Dissertation Manuscript Signature Page

Email first line: This document is for demonstration purpose only.

Can anyone tell me how to fix this?

eSignature

Best answer by Alexandre.Augusto

So, you are using our Sandbox (Dev) environment. Those messages that you’re getting is due that.

You should move the templates to your Production environment then create Powerforms in your production account.

In the Templates area there is an option to Download a template. So you can download it from your Dev account then can import the downloaded template for your Production account.

The Powerforms you should created them again from your Production Account.

If doing that, those messages will gone.

Let me know if I answered your question.

Best,

Alexandre

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C

Christopher.Alpizar

Docusign Employee

Hello @teresab46,

Thank you for reaching out here. We want to welcome you to the Docusign Community. I appreciate you bringing your question to this Community, and we are committed to providing you with the best service possible.

By design for Demo envelopes, they are set to be deleted/removed from the demo account after 30 days.

Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some of the options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

C

Christopher.Alpizar

Docusign Employee

Hi @teresab46,

I hope you are doing well.

I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful. If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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