Hello ​@oran.redmond ,

Thank you for reaching out here in the Docusign Community. Welcome to the Docusign Community and thank you for posting your concerns!

I apologize for the inconvenience this error message is causing and I'd be glad to assist you in finding a resolution with you.

Can you please provide additional information about this error.  Are you experiencing this when trying to send a specific template or does this appear when creating a new envelope?

Please provide a screenshot for reference as well. Kindly note not to include any personal data on the screenshot such as your email address, address etc.

Looking forward to your response.

Best regards,
Rodolfo | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

Hello ​@oran.redmond 

I hope you are doing well. 

Just checking to see if you are able to provide the information that we previously requested? 

If so, please do so in a reply to this question so that I can further assist you with your issue.

Best regards,
Marco Paulo | Docusign Community Moderator