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the envelopes I send cannot be signed on mobile phones

  • January 22, 2025
  • 2 replies
  • 110 views
M
Newcomer
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When I send envelopes to be signed, when the recipient receives the e-mail in his phone and click on the button to sign, it shows a webpage saying that signature fom mobile devices is not permitted

 

is this normal?

Best answer by Matthew.Farler

Greetings,

It’s very possible that a necessary setting is not enabled on your account.  If you’re an Admin, head into the Admin page and slick ‘Signing Settings’ in the left hand panel and check the setting below.  If it’s disabled, recipients of envelopes sent from your account will encounter the error you mentioned:

 

Hope this helps!

2 replies

Matthew.Farler
Docusign Employee
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  • Matthew.FarlerDocusign Employee
  • Docusign Employee
  • Answer
  • January 22, 2025

Greetings,

It’s very possible that a necessary setting is not enabled on your account.  If you’re an Admin, head into the Admin page and slick ‘Signing Settings’ in the left hand panel and check the setting below.  If it’s disabled, recipients of envelopes sent from your account will encounter the error you mentioned:

 

Hope this helps!

Matt Farler, Principal Product Trainer, DSU
M
Community Moderator
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Hello ​@Manel,

 

I hope you are doing well.

 

I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful. If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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