Hello, ​@wbdoc 

Are you sending the envelopes via Web Application interface or using an automation method as API, for example?

Best,

Alexandre

Hi ​@Alexandre.Augusto 

We’re using Embedding:

Hello, ​@wbdoc 

The unlimited option is for the Web Application interface only.

Automation and APIs usage have limits.

Based in your screenshot sent, you’re using a Demo account it seems you have reached the limit for automation usage (embedded). Try to send an envelope using the Web interface of your account (Login into the account, send an envelope manually), that possibly will work.

This articles explains the Automation limit for paid plans: https://www.docusign.com/iam/plan-allowances

I’d suggest to you open a support ticket to check if it’s possible increase such limit in a Demo account.

How to Open a Support case with Docusign?

https://support.docusign.com/s/articles/How-do-I-contact-DocuSign-Customer-Support?language=en_US

I hope that helps, if so, I’d appreciate your Like here.

Best,

Alexandre

Hello ​@wbdoc,

I hope you are doing well. I'm following up on the above solution provided. Could you please confirm whether it addressed your question? If it did, can you please mark it as Best Answer " to assist other users with similar inquiries and improve its visibility. Let us know if we can help with anything else. Wishing you a smooth rest of your day! 

Regards,

Jenny | Docusign Community Moderator

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