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The envelope allowance for the account has been exceeded: Demo and Unlimited Account

Forum|Forum|1 year ago
June 30, 2025
4 replies
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Hey guys!

I’m getting this error: “The envelope allowance for the account has been exceeded” when we try to send more envelopes using our Developer account. Seems to be a known issue but I couldn’t find a solution for it.

We sent 1000 testing envelopes this month, so I’m wondering if “Unlimited” actually means 1000.

Does anybody knows?

Best answer by Alexandre.Augusto

Hello, @wbdoc

The unlimited option is for the Web Application interface only.

Automation and APIs usage have limits.

Based in your screenshot sent, you’re using a Demo account it seems you have reached the limit for automation usage (embedded). Try to send an envelope using the Web interface of your account (Login into the account, send an envelope manually), that possibly will work.

This articles explains the Automation limit for paid plans: https://www.docusign.com/iam/plan-allowances

I’d suggest to you open a support ticket to check if it’s possible increase such limit in a Demo account.

How to Open a Support case with Docusign?

https://support.docusign.com/s/articles/How-do-I-contact-DocuSign-Customer-Support?language=en_US

I hope that helps, if so, I’d appreciate your Like here.

Best,

Alexandre

Alexandre.Augusto

Docusign Employee

Hello, @wbdoc

Are you sending the envelopes via Web Application interface or using an automation method as API, for example?

Best,

Alexandre

Your feedback is very appreciated! You can give a Like and mark this answer as the "Best Answer" for your issue. DocuSign University http://dsucustomers.docusign.com

W

wbdoc

Author

Newcomer

Hi @Alexandre.Augusto

We’re using Embedding:

Alexandre.Augusto

Answer

Docusign Employee

Hello, @wbdoc

The unlimited option is for the Web Application interface only.

Automation and APIs usage have limits.

Based in your screenshot sent, you’re using a Demo account it seems you have reached the limit for automation usage (embedded). Try to send an envelope using the Web interface of your account (Login into the account, send an envelope manually), that possibly will work.

This articles explains the Automation limit for paid plans: https://www.docusign.com/iam/plan-allowances

I’d suggest to you open a support ticket to check if it’s possible increase such limit in a Demo account.

How to Open a Support case with Docusign?

https://support.docusign.com/s/articles/How-do-I-contact-DocuSign-Customer-Support?language=en_US

I hope that helps, if so, I’d appreciate your Like here.

Best,

Alexandre

Your feedback is very appreciated! You can give a Like and mark this answer as the "Best Answer" for your issue. DocuSign University http://dsucustomers.docusign.com

J

Jenny.Martin

Community Moderator

Hello @wbdoc,

I hope you are doing well. I'm following up on the above solution provided. Could you please confirm whether it addressed your question? If it did, can you please mark it as Best Answer ✅" to assist other users with similar inquiries and improve its visibility. Let us know if we can help with anything else. Wishing you a smooth rest of your day!

Regards,

Jenny | Docusign Community Moderator

If this helped, feel free to click "Best Answer"!

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