I am having trouble changing the default name that is prompted when filling out documents. I have changed the name of the account, but it does not solve the issue. I am trying to change the name of the user in the Admin tab but I am given “An error occurred while getting user detail.”. How can I fix this?
Do you mean the Signature?
https://account.docusign.com/me/signatures
could you share a screenshot?
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Hello
We would like to follow up if there’s a screenshot about the problem you are having so we can provide you accurate resolution.
In addition to the details above and if you did not complete your signature ceremony yet, you can simply click on your signature and two options will appear "Change" and "Clear". You can click on "Change" > exclude your signature created click on X at right > and create a new one on "+Add" option.
If you have an active account, you can also modify your signature on your eSignature "home" page.
Please check these two articles with more information:
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Ma. Cassandra | Docusign Community Moderator
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Hello
I hope you are doing well.
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Best regards,
Ma. Cassandra | Docusign Community Moderator
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