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I received a text telling me I had unsigned W9 form in Docusign, but when I went to my account it said everything was fine. Is it fine or is this real and something else is needed? Trying to reach Customer Support is nightmare so I’m hoping someone here can help.
Solved
Text Scam
- Newcomer
Best answer by mr1
Were you expecting someone to send you a W-9 to sign? Who is the request from?
This page shows how to check for/report scams to DocuSign
https://www.docusign.com/trust/security/incident-reporting
https://www.docusign.com/blog/how-docusign-users-can-spot-avoid-and-report-fraud
Maybe something there could help? But, unless you are waiting on a W-9 to sign I would treat this as suspect - especially since you do not have anything pending in your DocuSign account.
good luck
mr1
- Respected Advisor
- Answer
Were you expecting someone to send you a W-9 to sign? Who is the request from?
This page shows how to check for/report scams to DocuSign
https://www.docusign.com/trust/security/incident-reporting
https://www.docusign.com/blog/how-docusign-users-can-spot-avoid-and-report-fraud
Maybe something there could help? But, unless you are waiting on a W-9 to sign I would treat this as suspect - especially since you do not have anything pending in your DocuSign account.
good luck
mr1
- Community Moderator
Hey
How are you? Favor, if the solution above helped you or pointed you in the right direction, may you please click Best Answer ✅" so others with similar questions can find it too.
Let us know if we can help with anything else. Wishing you a smooth rest of your day!
Regards,
Melanie | Docusign Community Moderator
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