Skip to main content

Hello,

I am attempting to sign a document and wanting to type in one text box only. When I type, the text automatically appears in another text box and does not let me delete it without also deleting in my desired text box. Is there a fix to this?

Hello ​@aiannucci123 

Thanks for joining us at Docusign Community! We're thrilled to have you here and can't wait to share our knowledge with you.

I understand that when signing a document, the text you type in a text box automatically appears in another text box and does not let you delete it. I sincerely apologize, and rest assured that I will make my best effort to help explain this behavior.

It is possible that the sender used Data Replication. They set multiple Data Labels to the exact same value for fields of the same type. Hence, the field data becomes linked so when the signer signs the document, an entry in any one of the related fields is automatically populated into all fields with the same Data Label. Unfortunately, only the sender has control over this. Please get in touch with the sender to explain the situation so they can correct the envelope for you. For your reference: Troubleshoot data replicating in multiple fields on an envelope

I hope I answered your question. If you found this response helpful, please consider marking it as the 'Best Answer ✅'  by clicking 'Select as Best.' This will help other users with similar questions find it more quickly and empower you to contribute to our Community. Please let us know if you need further assistance. Thank you!

 

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue


Hey ​@aiannucci123,

How are you? Favor, if the solution provided helped you or pointed you in the right direction, please click Best Answer ✅"so others can find it too.

Let us know if we can help with anything else. Wishing you a smooth rest of your day! 

 

Regards,

Melanie | Docusign Community Moderator
If this helped, feel free to click "Best Answer"!


Reply