Hi there,
My company was wondering what other companies do when they are testing out an envelope with KBA? Do you have some sort of test recipient that you have set up to use test KBA answers with? Or do you have to use your own email and answer your own KBA questions as the only option.
Thank you.
Hello
Thanks for reaching out here in the Docusign Community—great to have you here.
To effectively test Knowledge-Based Authentication (KBA) in DocuSign, it's important to understand that KBA relies on information from public records. For this reason, using personal information for testing is often the most accurate approach, as it allows the system to verify and authenticate correctly. However, let's wait and see if other community members share their methods or recommendations for testing KBA!
If you spot anything else or have questions we can help with, don’t hesitate to reach out.
Best Regards,
Jenny | Docusign Community Moderator
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Thank you! And one point of clarification - we aren’t trying to test out KBA. We are testing out an envelope that happens to have KBA on it and want to test out the full experience without having to authenticate with our personal details every time.
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