Hello @c.ananiasdelaguila
Thank you for reaching out, and welcome to the Docusign Community! We appreciate your question and assure you that we are fully committed to providing you with the best service possible.
Unfortunately, we can only enable that feature in a developer account for testing, not in a Free Trial. I highly recommend that you create a developer account and submit a request to enable the feature via a support case.
Best regards,
Ma. Cassandra | Docusign Community Moderator
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Hello @c.ananiasdelaguila
How are you? I'm checking in to see if you still need assistance. If yes, kindly reply here with more context or confirm if the issue has been resolved.
If you run into any problems, we're happy to help with those here. Wishing you a smooth rest of your day!
Sincerely,
Ma. Cassandra | Docusign Community Moderator
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@c.ananiasdelaguila
the Docusign TSP only support Firmaprofesional and Validated ID in Spain.
https://support.docusign.com/s/document-item?language=en_US&bundleId=xww1594245808169&topicId=iek1617724891136.html&_LANG=enus
if you must use FNMT (Spain’s National Digital Certification Authority) certificate,Docusign supports signing documents using signer-held digital certificates.
https://support.docusign.com/s/document-item?language=en_US&rsc_301&bundleId=yca1573855023892&topicId=lpb1607560293943.html&_LANG=enus
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Hello.
Thanks @Ma.Cubio . I really appreciate your answer.
I'm speaking with a Spanish DocuSign sales representative to discuss this issue.
Thanks @Hengfeng Ge . I find your answer quite helpful. In fact FNMT’s certificates fortunately are supported by DocuSign.
Best regards,
Carlos.
Hi @c.ananiasdelaguila
That’s great to hear—glad things are working now. If anything else comes up or you hit another roadblock, don’t hesitate to reach out here in the Community.
Wishing you a smooth rest of your day!
Sincerely,
Ma. Cassandra | Docusign Community Moderator
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and click "Best Answer"