We’re getting an “unable to create the envelope” error on some of our templates for the first time today. Some of these have been used for years. When I looked for similar issues here, some people said the templates were too big when they had this issue. They are fairly large (16-18 docs), but I’ve never heard of there being a size limit for templates.
Is there a size limit?
If not, what’s going on with this new error? We really need to be able to use these templates.
Yes, DocuSign does have size limits for templates and envelopes. Here’s what you should know:
Since your templates have 16-18 documents, the number of files isn’t the issue. However, if the combined file size is close to or exceeding 25 MB, that could be causing the error.
Thank you! Can you tell me where I can find this documented?
Also, even a completed envelope using this template was only about 8,000 Kilobits, so that is clearly not the issue. I’ll open a case.
Hello
I hope you are doing well. I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful. If so, please mark it as the "Best Answer ✅" by clicking “Select as Best” to make it easier for other users to find. Otherwise, let me know and I will gladly help you address the situation as soon as possible. Thank you!
Best regards,
Melanie | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
Hi, Melanie.
Thanks. The information provided was helpful, but did not resolve my issue, as my templates were nowhere near the size constraints. I am working with a DS rep to try and resolve it, though there doesn’t seem to be any definitive answer as to why this happened.
Hello
I appreciate the update. You mentioned that you are currently collaborating with a DocuSign representative. This is an excellent step towards finding a resolution, as our experts have access to specific tools and resources that can assist in troubleshooting issues more effectively. I recommend resizing/ flattening the document in your case but we would love to hear back from you of what will resolve your issue and share it here in the community to help other customers who might have the same issue.
Thank you!
Best regards,
Melanie | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
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