Active Voice

Question

Template issue "unable to create the envelope"

Forum|Forum|1 year ago
February 21, 2025
6 replies
1119 views

We’re getting an “unable to create the envelope” error on some of our templates for the first time today. Some of these have been used for years. When I looked for similar issues here, some people said the templates were too big when they had this issue. They are fairly large (16-18 docs), but I’ve never heard of there being a size limit for templates.

Is there a size limit?

If not, what’s going on with this new error? We really need to be able to use these templates.

Template

JohnSantos

Guru

@Zoe Bee

Yes, DocuSign does have size limits for templates and envelopes. Here’s what you should know:

DocuSign Size Limits

The total file size limit for an envelope (which includes all documents) is 25 MB.
The maximum number of documents in an envelope is 50.
The maximum number of pages per document is 5,000.

Since your templates have 16-18 documents, the number of files isn’t the issue. However, if the combined file size is close to or exceeding 25 MB, that could be causing the error.

Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.

Z

Zoe Bee

Author

Active Voice

Thank you! Can you tell me where I can find this documented?

Also, even a completed envelope using this template was only about 8,000 Kilobits, so that is clearly not the issue. I’ll open a case.

JohnSantos

Guru

@Zoe Bee

File Size Limitations for an Envelope

Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.

M

Melanie.Panguito

Docusign Employee

Hello @Zoe Bee,

I hope you are doing well. I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful. If so, please mark it as the "Best Answer ✅" by clicking “Select as Best” to make it easier for other users to find. Otherwise, let me know and I will gladly help you address the situation as soon as possible. Thank you!

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Z

Zoe Bee

Author

Active Voice

Hi, Melanie.

Thanks. The information provided was helpful, but did not resolve my issue, as my templates were nowhere near the size constraints. I am working with a DS rep to try and resolve it, though there doesn’t seem to be any definitive answer as to why this happened.

M

Melanie.Panguito

Docusign Employee

Hello @Zoe Bee,

I appreciate the update. You mentioned that you are currently collaborating with a DocuSign representative. This is an excellent step towards finding a resolution, as our experts have access to specific tools and resources that can assist in troubleshooting issues more effectively. I recommend resizing/ flattening the document in your case but we would love to hear back from you of what will resolve your issue and share it here in the community to help other customers who might have the same issue.

Thank you!

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

DocuSign Size Limits

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