Taking money. from my account - no solution to stop

Question

I am having money taken from my account monthly by Docusign - but when I log in with the same email I only have a free account.

i cannot access support …because i have a free account!!!

there appears to be no way to resolve this as i cant contact anyone - apparently this now amounts to several hundred pounds.

Melanie.Panguito · Answer

Hi ​@Paul Sutherland— thanks for reaching out!We understand you're experiencingunexpected charges, and we recognize the frustration when there is no clear path to resolution or contact. Your concern is completely understandable, and we know theimportance of getting this straightened out. To assist us in investigating this further and to protect your privacy in this public forum, may you please send me a private message with the following information:Name:Account Number:Email linked to the account:Looking forward to your update. Here if you need us!Sincerely,Melanie| Docusign Community ModeratorIf this helped, feel free to Like👍and click "Best Answer"

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You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.