Supposed technical issues.

I’ve used Docusign in my RE business for many years and yesterday as I was working with documents for

closing 9/30, suddenly, none of my documents are accessible. This is a major issue. Need urgent help. Don’t

like not having a phone number or chat option to help with this.

Thanks!

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Hello @Marshall Properties,

Thanks for reaching out to the Docusign Community; it's great to have you here! I’m really sorry you’re having trouble accessing your documents.

You may open a support ticket and request for a callback or engage with our chat support.

Here’s a helpful resource with more details: How do I contact Docusign Customer Support?

Should you require any additional assistance, feel free to reach out. Thank you!

Best regards,

Jenny | Docusign Community Moderator

Mark as “Best Answer " below if you find the answer a valid solution to your issue.

Hello @Marshall Properties,

I hope you're doing well. I'm following up on the above solution provided. Could you please confirm whether it addresses your question? If it did, can you please mark it as Best Answer ✅" to assist other users with similar inquiries and improve its visibility. Let us know if we can help with anything else. Wishing you a smooth rest of your day!

Best Regards,

Jenny | Docusign Community Moderator

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Docusign Community

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.

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