Newcomer

Solved

Stuck in "correct" status

Forum|Forum|2 years ago
May 30, 2024
8 replies
1784 views

I have a document that I can not get out of correct status. I’m new at this, what am i doing wrong?

eSignature

Best answer by mr1

Hi Sbuchan:

When you corrected the document did you complete the process by clicking on ‘send’ (or ‘finish’ - I can’t recall what the last box is called)? If you don’t complete this step the envelope can’t move out of ‘correcting’ status.

Basically, you need to makes your changes then resend the document (and you can only make changes before the recipient signs - once a document is signed you can’t change anything).

good luck

mr1

M

mr1

Answer

Respected Advisor

Hi Sbuchan:

When you corrected the document did you complete the process by clicking on ‘send’ (or ‘finish’ - I can’t recall what the last box is called)? If you don’t complete this step the envelope can’t move out of ‘correcting’ status.

Basically, you need to makes your changes then resend the document (and you can only make changes before the recipient signs - once a document is signed you can’t change anything).

good luck

mr1

MR1

A

Alejandro.Ramos

Docusign Employee

Hi @sbuchan,

Welcome to the Docusign Community!

We are glad to have you here and can't wait to help share as much knowledge as possible.

I am sorry to hear that you haven’t been able to get your envelope out of the correcting status, but I will share the steps to correct this issue.

In order to trigger the envelope’s status to change, you will need to start a new correction in Agreements> Sent> Correct, and click “Correct” or “Discard Changes” at the end of the process.

For more details on this topic, see:

Why does my signer get the error "Envelope Not Accessible" when they try to open an envelope?

Correct an Envelope

Feel free to let us know if you need further assistance with this.

Thank you for using Docusign, we hope you have a wonderful rest of your day!

Best regards,

Alejandro R. | Docusign Community Moderator

Please click "Best Answer" below if you find my reply to be a valid solution to your issue!

A

Alejandro.Ramos

Docusign Employee

Hi @sbuchan,

I hope you are doing well.

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested?

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Alejandro R. | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

C

colivier

Conversation Starter

I am having the same issue, I clicked “correct” to see if I would be able to change a recipient email address, then I discarded the changes, but my document is “stuck” in “correcting” mode.

So I tried to make a change (a recipient had already signed) but I am getting an API error saying too many tries or something like that.

This sounds like a bug, but of course no way to contact Docusign support, I am stuck.

If that rings a bell, thanks in advance for your help.

M

MiriamLH

New Voice

I have the same issue and now I am stuck.
Please help us!

C

colivier

Conversation Starter

I am still stuck, I tried many times again, and no way to get “real” support.

This is the 1st doc I try to sign with Docusign, and I am already stuck… I guess that my evaluation is other, I will get a paid plan!

M

MiriamLH

New Voice

There are more people with the same problem in this thread: Help with error The API request is forbidden. Request blocked due to excess usage | Community

C

colivier

Conversation Starter

Thanks MiriamLH.

Same problem indeed, but no solution, except maybe getting a paid plan! Docu does not seem to care much about fixing issues of trial users...

Sign up

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.

Docusign Community

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.