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When a Recipient needs to sign with two witnesses and one of those witnesses needs to be corrected, it does not allow you to just correct the one witness, unless 1 of the witnesses has already signed. It automatically changes the second witness to the same as the first witness. Is this a glitch?
Solved
Signing with 2 Witnesses and 1 Needs to Be Corrected
Best answer by Jenny.Martin
Hello
Thanks for reaching out to the Docusign Community; it's great to have you here!
We appreciate your taking the time to bring this to our attention. We conducted a test to replicate the issue you described, but did not experience the same behavior; specifically, the system allowed us to correct one witness without automatically changing the other.
Could you please let us know if this happens with all envelopes where you have corrected witness information, or only specific cases?
In the meantime, we recommend trying some troubleshooting steps such as;
- Clearing your browser cache,
- Using an incognito/private browsing window
- Try to access from a different device or browser.
These actions often resolve unexpected behaviors.
Should you require any additional assistance, feel free to reach out. Thank you!
Best Regards,
Jenny | Docusign Community Moderator
If this helped, like 👍and mark it as “Best Answer” so others can find it, too!
- Community Moderator
- Answer
Hello
Thanks for reaching out to the Docusign Community; it's great to have you here!
We appreciate your taking the time to bring this to our attention. We conducted a test to replicate the issue you described, but did not experience the same behavior; specifically, the system allowed us to correct one witness without automatically changing the other.
Could you please let us know if this happens with all envelopes where you have corrected witness information, or only specific cases?
In the meantime, we recommend trying some troubleshooting steps such as;
- Clearing your browser cache,
- Using an incognito/private browsing window
- Try to access from a different device or browser.
These actions often resolve unexpected behaviors.
Should you require any additional assistance, feel free to reach out. Thank you!
Best Regards,
Jenny | Docusign Community Moderator
If this helped, like 👍and mark it as “Best Answer” so others can find it, too!
Thank you for your response. So I tried the steps above and it worked but I need to do this often and it keeps reverting back to the same issue. It happens on all envelopes.
- Community Moderator
Hello
Thanks for your reply,
If the issue continues to occur, it would be best to submit a support ticket with our support team. They can investigate and provide further troubleshooting assistance.
👉 How do I contact Docusign Customer Support?
Here if you need us!
Best Regards,
Jenny | Docusign Community Moderator
- Community Moderator
Hello
I hope you are doing well. I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful. If so, please mark it as the "Best Answer ✅" by clicking “Select as Best” to make it easier for other users to find. Otherwise, let me know, and I will gladly help you address the situation as soon as possible.
Best Regards,
Jenny | Docusign Community Moderator
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