Signing while Signed into my Account

Forum|Forum|2 years ago
February 9, 2024
11 replies
588 views

I have always had the ability to sign documents that require my signature, or that I am the only Signer on while signed into my Docusign account. Usually Docusign will even trigger a pop-up asking if I want to sign immediately, or from the dashboard it will allow me to immediately access the envelope in order to sign. However, as of this week this has no longer been an option. I am using a chrome browser and I have tried clearing my Cache and Cookies additionally I have tried a different device as well. Is anyone else having this issue?

eSignature

Best answer by David.Schmitz

@TierraGrande I actually just performed this today without any issue. Are you logged into the correct DocuSign Account or perhaps your email address associated to the User in this account was changed? The envelopes that are sent must use the same email address as the User in the Account for that pop-up to occur so that is the only item I can think of where the email address was changed or you are using a different email in the envelope.

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A

Alejandro.Ramos

Docusign Employee

Hi @PRMike,

Thank you for your quick response.

I understand your concern, and even though, to my knowledge there have not been any such changes to the way the envelopes are displayed on the dashboard, we will gladly look into an example envelope ID to rule out this as a possible root cause.

The reason why you have been directed to continue this process directly with our support team is mainly due to security concerns, as there will be account specific details needed from you that cannot be shared in a Community Post without breaking our Code of Conduct.

I will gladly lend a hand in locating the reason why these envelopes are not showing on your manage dashboard, to do so I will reach out to you through a direct message to follow up on the matter.

Best regards,

Alejandro R. | Docusign Community Moderator

Please click "Best Answer" below if you find my reply to be a valid solution to your issue!

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