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Question

Signing Group

  • August 25, 2025
  • 2 replies
  • 20 views

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Employee cannot access envelopes needing to be signed by a signing group. I did confirm she is assigned to that signing group. What could I be missing?

2 replies

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  • Community Moderator
  • August 26, 2025

Hello ​@cshear,

Thanks for reaching out here in the Docusign Community—great to have you here!

To help us investigate this issue further, could you please provide the Envelope ID? 👉 Locate a Docusign envelope ID

Once we have this information, we’ll be able to take a closer look and assist you more effectively.

Looking forward to your reply!

 

Best Regards,

Jenny | Docusign Community Moderator


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  • Community Moderator
  • September 2, 2025

Hello ​@cshear,

I hope you are doing well. I want to confirm if you need further assistance. Feel free to let me know, and I will gladly help you address the situation as soon as possible.

 

Best Regards,

Jenny | Docusign Community Moderator