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Signer not receiving document
My signer - I’ve sent to 2 people - isn’t receiving anything? But it shows in docusign it’s been sent and it’s “waiting”
Hello
I hope you’re doing well.
Docusign does not have control over how the domain filters or blocks our emails. As mentioned above, users with a Docusign account have control over email notifications. We recommend checking their Profiles > My Preferences to enable the notifications they wish to receive from Docusign (only recipients can control this).
Articles:
Manage Notification Preferences
Control Docusign recipient email notifications
More information on causes, possible solutions, and workarounds here:
Why am I not getting Docusign email notifications?
Why aren't my signers receiving Docusign Notification emails?
You are always welcome to create a support case so we can further check it for you.
If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Thank you!
Best regards,
Ma. Cassandra | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue
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