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remaker
Active Voice
remakerActive Voice
Active Voice
October 1, 2024
Solved

Signed documents not in my free account.

  • October 1, 2024
  • 14 replies
  • 364 views

How do I find documents that others have sent me that I have signed?

It seems like my email may be associated to multiple accounts. The account that I can log in to, 29922419, is NOT receiving documents that I signed related to that associated email address.

How can I make sure that 3rd party docusign agreements sent to my email get associated to my active account? And can I archive other signed docs into that account if I have the security keys for them?

I can reach \old documents from my email links but I would like them all collected in my account.

    Best answer by remaker

    Yes, but not through the app. The app leads to a dead end for password protected documents for signing.

    So to summarize this thread:

    Problem 1: It is possible to have multiple accounts with the same email that are not linked, and this can cause documents sent for your signature to appear in the account, despite being sent to that email.You have to sign from the link in the email, and the  signed document is NOT saved to your Docusign account.

    To work around: change the email address of each separate account until the password reset for the email address no longer works. Then, change the email of the desired account to the desired email.

    Suggested fix: Track account type with duplicate email and merge them, or give the user an option to merge them.

    Problem 2: A password (access code) protected document cannot be viewed in the Docusign app, even after signed. The Web based app will redirect you to another browser window to enter the access code.

    Suggestion: The app should spring out to a web browser just like the web based app does. Or, ideally, have a user experience workflow to enter the access code.

    Overall a pretty lumpy experience. I’d expect Docusign to have a more robust system.

    14 replies

    Show previous replies
    remaker
    Active Voice
    remakerActive VoiceAuthor
    Active Voice
    October 23, 2024

    I signed it through the email link, didn’t try the web interface. Will try on the next document.

    If not a bug on the mobile app, it’s a bad UX design.

    remaker
    Active Voice
    remakerActive VoiceAuthor
    Active Voice
    October 23, 2024

    OK, I just tested. When I click view on the desktop interface, it just redirects me to the web-based signing interface, just as if I had clicked the link on the email.

    C
    Docusign Employee
    Christopher.AlpizarDocusign Employee
    Docusign Employee
    October 25, 2024

    Hi @remaker,

    To confirm, were you able to access the document?

     

    Best regards,

    Christopher | Docusign Community Moderator

    "Select as Best" below if you find the answer a valid solution to your issue.

    remaker
    Active Voice
    remakerActive VoiceAuthorAnswer
    Active Voice
    October 25, 2024

    Yes, but not through the app. The app leads to a dead end for password protected documents for signing.

    So to summarize this thread:

    Problem 1: It is possible to have multiple accounts with the same email that are not linked, and this can cause documents sent for your signature to appear in the account, despite being sent to that email.You have to sign from the link in the email, and the  signed document is NOT saved to your Docusign account.

    To work around: change the email address of each separate account until the password reset for the email address no longer works. Then, change the email of the desired account to the desired email.

    Suggested fix: Track account type with duplicate email and merge them, or give the user an option to merge them.

    Problem 2: A password (access code) protected document cannot be viewed in the Docusign app, even after signed. The Web based app will redirect you to another browser window to enter the access code.

    Suggestion: The app should spring out to a web browser just like the web based app does. Or, ideally, have a user experience workflow to enter the access code.

    Overall a pretty lumpy experience. I’d expect Docusign to have a more robust system.

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