Signature needs to display 'Docusigned by'

Question

Hi! I am submitting a signed document but the company will not accept the document because the top of the signature says “signed by” instead of “docusigned by”. Does anyone know how to display this? When I go to my profile to update my signature, this is not an option - it just has ‘signed by’.

Melanie.Panguito · Accepted Answer

Hello ​@KHoffer,Thank you for reaching out, and welcome to the Docusign Community!Happy to have you here and want you to know that we're all about sharing knowledge and supporting each other.We're sorry to hear about the challenges you experienced, andwe recognize the importance of correctly updating your signature.There was a change to the signature and initials chrome as part of our June 2024Docusign Core ProdReleaseNotes.Before this update, signature chrome used the language "DocuSigned by".As part of the June 2024 update, the signature chrome changed to "Signedby"for all newly adopted signatures.We did not change any pre-existing adopted signatures when we updated the signature formatting. However,when a user adopts a new signature, thesignature chromewill display as"Signed by".If your signature was adopted after the update, this explains why it shows"Signed by".Unfortunately, we do not have the option to revert to the older "Docusigned by" format.If you think I was able to answer your question, kindly consider marking it as the 'Best Answer' ✅this will benefit other members with similar questions.We're here for you if you have questions or need further assistance. Thank you!Regards,Melanie| Docusign Community ModeratorIf this helped, feel free to click "Best Answer"!

Melanie.Panguito · Answer

Hello ​@KHoffer,How are you? We’d like to know if the responseeffectively addressed your questions.If yes, can you please mark it as"Best Answer✅"?This helps other community members with similar questions.Let us know if you still need further assistance. We're here for you!😊Regards,Melanie| Docusign Community ModeratorIf this helped, feel free to click "Best Answer"!

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